Customer Care Manager – Owner Services

Recruiter
Webrecruit
Location
Exeter, Devon
Salary
£20,000 - £22,000 DOE Plus Benefits.
Posted
01 Dec 2016
Closes
29 Dec 2016
Ref
HKCYA2812/KT
Contract Type
Permanent
Hours
Full Time

Customer Care Manager – Owner Services 
Exeter, Devon 
£20,000 - £22,000 DOE Plus Bonus Scheme, Perkbox Benefits, Extended Holidays, Ability to Buy Holiday, Pension Scheme, Sick Pay, Flexible Working, Employee, Family & Friends Discount, Childcare Vouchers, Social Events, Familiarisation Stays (stay in our client’s holiday homes!), Cycle to Work Scheme & More! 

Our client works with a fantastic product and aims to deliver a personal and exceptional service from start to finish. They are now looking for a Customer Care Manager to join their passionate team. 

If you’re a customer-focused professional with a great management style, this is an amazing opportunity to take your next step with a pioneering business. 

Our client are experts in their field, offering the finest accommodation, always seeking to make things better and using their expertise to deliver perfect holidays for customers, great ROI for owners and an amazing working environment for their teams. 

Their ethos is to be accommodating in every possible way, providing exceptional cottages, lodges, castles and other unique UK destinations to stay in. You’ll play a key role in ensuring that employees champion these values and deliver a world-class experience to customers. 

As the Customer Care Manager, you’ll be responsible for ensuring that the owners of our client’s holiday properties receive a world-class service. 

Growing and overseeing your team, you’ll create an inspirational environment to ensure employees deliver excellent customer service and undertake a forward-thinking approach to problem resolution. 

Supporting the Owner Relationship Manager, you’ll assist with owner satisfaction and retention, and act as an escalation point for any issues. 

Additionally, you’ll ensure the efficient on-boarding of new properties and support your team to enhance the booking and revenue performance of each portfolio. 

To be considered, you must have: 

- Line and performance management experience 
- Experience in a customer-focused role 
- Previous experience of resolving complex customer service issues 

The ideal Customer Care Manager will have an A Level qualification or higher. Experience of CRM, customer service or booking systems would also be advantageous, as would advanced knowledge of MS Excel. 

To apply for the role of Customer Care Manager (Owner Services), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Care Manager, Owner Services, Contact Centre Manager, Customer Care Team Leader, Customer Service Manager, Call Centre Supervisor, Contact Centre Supervisor, Customer Services. 

Working hours: 40 hours per week, including 2 weekend shifts per calendar month