International Customer Services Manager

Bright World Guardianships Ltd
£22,000 per annum
30 Nov 2016
19 Dec 2016
Contract Type
Full Time

Bright World was established in 2000 and is an Education Agency and the UK's leading Guardianship Organisationfor international students and is based near Brighton in the village of Hurstpierpoint. 

"Bright World is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.”

Bright World Guardianships offers a programme of care services for international students in UK boarding schools.  This includesorganising safeguarding accredited travel arrangements and caring host families for them during the academic year.   

Due to continuing expansion, Bright World Guardianships is looking for a new member of staff to join the existing team who run our Guardianship Programme, and who manage holiday arrangements for international students studying in UK boarding schools. 

The Role

The role of International Customer Services Manager is to manage the administration for a number of overseas students who are studying at UK boarding schools, liaising with their overseas agents and parents prior to arrival and throughout the year, organising short homestays for them in their school holidays, liaising with private boarding schools on the arrangements being made, PR visits to schools.  Overseas marketing is available for those who are interested and are suitable. Skills required

Success in this role and working for a growing company

The successful applicant will have a flexible attitude, a high standard of customer service,  a solid work ethic,  the ability to remain calm in a crisis,  excellent administration skills,  good communication skills,  efficiency, and the ability to hit a deadline.  We operate our programme using a bespoke cloud based system so knowledge of using a system and the ability to learn quickly are a must. Experience with working with agents, students, schools and host families in the international education industry would be very useful. Bright World Guardianship is a medium-sized and growing company where you can feel like a big fish in a small pond and make a huge difference. 

We like our staff to feel part of a supportive and fun team and to feel empowered to make a difference to students' experience in the UK, providing a top class service. We also like to help our employees to develop their careers with us and there are lots of opportunities to grow with us if wanted. 

To find out more and or to apply then please apply on line with your CV and an accompanying letter of application. 

Travel requirements and out of hours commitment 

UK travel will be required to visit schools on our behalf. The successful candidate will be required to share responsibility for holding the 24/7 emergency telephone on a rota basis. This means that on some evenings and weekends on peak times you will be required to work in terms of taking emergency calls and dealing with them outside the office.

An appointment will only be confirmed on receipt of an enhanced DBS check which Bright World will organise and pay for and upfront references provided in line with our safeguarding policies.

Please click the apply button to email your CV