Food and Beverage Manager - Henlow

Recruiter
Champneys Health Spa
Location
Henlow
Salary
Competitive
Posted
01 Dec 2016
Closes
29 Dec 2016
Contract Type
Permanent
Hours
Full Time
Food and Beverage Manager - Champneys Health Resort Henlow

Reports to: General Manager

Responsible for: Assistant F&B Manager, F&B Supervisors, F&B Assistants/Waiter/esses

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire and Hampshire.

Responsible for the management and running of the Food and Beverage operation in the Resort ensuring a high standard of service and providing a fine dining experience to Champneys guests.

Duties and Responsibilities:


Day-to-day responsibility for the department.
Responsible for establishing and maintaining high standards of professional service at all times in the restaurant and bar areas and overseeing the day-to-day operation, including cleanliness of the restaurants and coffee bars within the resort.
Responsible for recruiting, managing, inducting, training, performance and development of all restaurant and bar staff to Champneys high standards which includes conducting staff appraisals, probationary reviews, conducting hearings when required in line with Champneys policies. Monitoring absence rates within the department, carrying out return to work interviews and liaising with HR in respect of absence or sickness issues.
Responsible for the profitability of the department.
Develop professional relationships with guests and members.
Responsible for handling of escalated comments from guests and resolving in line with company procedures.
Ensure a full shift handover is completed.
Ensuring all dietary sheets are provided for guests with specific requirements.
Monitor/manage the financial performance of the department (including costs) on a monthly basis and agree corrective actions if appropriate.
Responsible for ensuring all sales are documented and forward all room charge receipts to front of house to posted to guest accounts. Ensuring the accurate record keeping of complimentary items to account for stock deficiencies.
Hold regular staff meetings and briefings with team members as required.
Ensuring all service staff have a good knowledge of nutrition and adhere to dietary policies.
Ensuring booking sheets are prepared and pre-booking sentered.
Managing the department's rota ensuring adequate staff numbers to meet forecasts and business needs.
Responsible for updating the People System in relation to new starters and leavers, rotas, absences etc.Ensuring staff have log-ins and are able to clock-in.
Ensuring all staff are fully briefed before every shift, checking daily menu's with the senior chef on duty and staff appearance is in line with company dress code. Allocating tasks during the briefing.
Responsible for maintaining a high standard of hygiene and cleanliness in all areas and recommend any changes/requirements necessary to the General Manager.
Ensuring the buffet is well organised and presentation in the restaurants and bars is correct at all times.
Managing wine orders from agreed wine lists as required in accordance with department procedures and maintaining adequate stock levels within the fridges.
To know and understand guests' dietary requirements and ensure all restaurant staff are informed and understand this too.
To forecast and make sure correct food stock levels are in place on a daily basis.
Ensuring room service operates efficiently.
Meeting guest feedback targets as set by the General Manager looking to make continuous improvement.
Managing staffing budgets and meeting budget targets.
Reviewing the department's payroll on a monthly basis as per the timetable and reporting any deviations to the General Manager.
Managing restaurant equipment inventory and notifying the General Manager of any repairs or large items of equipment needed.
Managing stock control of wine, linen, dry goods etc within allocated budget.
Ensure clear communication is maintained between the Restaurant and other Departments.
Deal with suppliers on a daily basis
Organising additional functions as required.
Attend training courses as required and ensure staff in the department attend.
To work towards the objectives of the Restaurant, Resort and Champneys.
To be fully conversant with the Resort's emergency procedures.
Ensures that health and safety standards are maintained in the restaurant and action/report any hazards as necessary.
Undertaking duty manager responsibilities on a rota basis.
Comply and with all Company Policy and Procedures
Complete any other reasonable duties as requested by the Senior Management Team and to ensure the smooth running of the service areas.


Personal Specification:

Qualifications:


Degree or college diploma or equivalent in food and beverage management and/or hotel management preferable.
Food hygiene certificate, training can be given


Experience:


Experience as a F&B Supervisor/Manager working in a high quality restaurant/establishment.
Experience of managing people and motivating a team.
Health and safety experience desirable.


Skills:


Excellent management and motivational skills
Exceptional organisational skills
Outstanding customer service
Effective communication skills dealing with both internal and external contacts.
Attention to detail
Computer skills for entering details onto the People system,
Ability to work independently and under pressure whilst prioritising tasks and meeting deadlines.


Knowledge and Understanding:


Nutritional and Allergy requirements
Full knowledge and understanding of all department, purchasing, invoicing and HR policies and procedures


Other requirements


Must have a passion and love for food.
Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend of change hours and days of work from time to time upon request and subject to operational requirements.


Benefits:

We offer industry competitive salaries and an attractive benefits package, which includes:


Contracted 28 days / shifts annual holiday including bank holidays, which increases with service.
Generous staff discount in the Champney's boutique and retail offer.
Employee and family member discount for mid-week residential breaks at Champneys resorts.
Complimentary staff spa facility day on successful completion of probationary period.
Subsidised meals whilst on duty.
Discounted Champneys Club Membership.
Childcare voucher scheme.
Participation in Wider Wallet shopping discount scheme.
Option to join private healthcare scheme.
Training and development opportunities.


Some restrictions or variations may apply depending on resort, role and length of service. Our benefits package is subject to review from time to time.