Head Housekeeper - Henlow

Champneys Health Spa
01 Dec 2016
15 Dec 2016
Contract Type
Full Time
Head Housekeeper - Champneys Health Resort Henlow?

REPORTS TO: Resort General Manager / Group General Manager

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire and Hampshire.

The Head Housekeeper takes overall responsibility for ensuring consistently high standards of housekeeping are met throughout the resort and the delivery of a smooth operation within the department. They are responsible for the effective management of all housekeeping staff to ensure all housekeeping duties are completed in a timely manner and to a high quality, for the maximum satisfaction of Champneys guests.


Manage and take overall responsibility for an efficient and effective housekeeping and laundry operation within the resort.
Check and monitor the completion of all housekeeping shift duties to ensure the smooth running of the department and the Housekeeping operation overall.
Inspect accommodation and public areas cleaned by Housekeeping staff to ensure that Champneys exacting standards of hygiene and cleanliness are met and maintained at all times.
Ensure that all guest accommodation and public areas are maintained to the highest possible standard of cleanliness and presentation by the housekeeping team.
Continue to improve standards within the department.
Deliver the highest standards of customer service at all times, setting an example for your team in this regard, and meet all guest interactions and requests with friendly efficiency, politeness and courtesy. Deal with any issues quickly and efficiently to the satisfaction of guests.
Attend and actively participate in regular management meetings representing the housekeeping department, including weekly HOD meeting and daily operations meetings.
Hold regular one to one and team meetings with the housekeeping team to facilitate effective communication with staff.
Monitor and control day to day expenditure within the housekeeping budget.
Produce month end management reports as required.
Deal with suppliers, negotiating arrangements with new suppliers where appropriate in consultation with the Resort General Manager.
Use the central purchasing system and ensure that complete records are maintained of all orders and purchases.
Order and receive stock from suppliers using the central purchasing system, monitoring costs and budgets at all times.
Maintain efficient stocks and stock control procedures to ensure cost effective use of products and related housekeeping resources, working to budget. Ensure stock takes of linen, robes and other housekeeping items are completed fully when required.
Advise and participate in any development plans regarding the laundry.
Take overall responsibility for housekeeping staff recruitment, inductions, training, appraisals and management, addressing issues as they arise in the moment and escalate issues as required, take advice from HR and implement formal procedures where necessary.
Ensure staffing levels are adequate to deliver to the needs of the business at all times and take action through recruitment if not.
Organise and ensure staff accommodation is kept clean to an appropriate standard.
Deal with annual leave requests from all members of the housekeeping team, authorising and declining requests as required.
Take overall responsibility for the completion of the rota and the communication of this to team members, ensuring the department is adequately staffed at all times, according to operational requirements.
Acquire and maintain a thorough and up to date knowledge of the Health Resort including its services, layout, procedures and services.
Along with the Assistant Head Housekeeper, ensure that all housekeeping staff are fully aware of emergency procedures.
Ensure that any areas of the resort or accommodation requiring maintenance are reported following the correct procedure and record any faults or damage to be repaired.
Take overall responsibility for ensuring compliance with health and safety regulations within housekeeping, maintaining accurate and up to date records and risk assessments for the department. Report any health and safety hazards immediately you become aware of them.
Be familiar with and adhere to all company policies and procedures.
Communicate positively and maintain effective working relationships with all staff, colleagues and internal departments and work as a team in order to resolve issues efficiently.
Encourage and motivate the housekeeping team on a daily basis to complete all tasks to an exceptional quality.
Proficient use of the Fourth Hospitality People system, adding on joiners, updating the system with leavers, ensuring rotas are completed to deadline. Signing off on all payroll information and ensuring this is communicated to relevant people in a timely manner or input into the system as appropriate.
Be well presented at all times and ensure that uniform worn by team members is worn correctly whilst on duty and is in a good condition.
Any other duties which may reasonably be required from time to time.



A certificate or Diploma in housekeeping.


The ideal candidate will have considerable demonstrable experience working as Head Housekeeper with a background in a busy hotel or organisation operating in the leisure or hospitality industry, displaying exacting standards.
Experience of supervising and leading a team of staff, leading by example and motivating staff to deliver.


A composed demeanour with the ability to keep calm under pressure and solve problems and emergencies when they arise, making effective decisions.
The ability to influence at senior management level.
Leadership and management skills gained from a previous role with responsibility for a team of staff.
A team player who is prepared to assist colleagues and move from one activity to another as required.
Exceptional customer service skills and the ability to work with discretion.
Well presented with excellent communication and interpersonal skills to establish and maintain good working relationships within and across departments at all times.
A willing and positive manner.
Organised with excellent attention to detail to ensure the maintenance of set standards.
Excellent computer and system skills and a good standard of general education.

Knowledge and Understanding

Committed to delivering and improving standards.

Other requirements

The ability to encourage and motivate staff.
Friendly, helpful and approachable.
Ability to manage own time and work on own initiative.
Administration skills required to manage a busy schedule of work and the associated paperwork and documentation.
Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend or change hours and days of work from time to time, subject to operational requirements.
An enthusiasm for the role and for the hospitality and leisure industry in general


We offer industry competitive salaries and an attractive benefits package, which includes:

Contracted 28 days / shifts annual holiday including bank holidays, which increases with service.
Generous staff discount in the Champney's boutique and retail offer.
Employee and family member discount for mid-week residential breaks at Champneys resorts.
Complimentary staff spa facility day on successful completion of probationary period.
Subsidised meals whilst on duty.
Discounted Champneys Club Membership.
Childcare voucher scheme.
Participation in Wider Wallet shopping discount scheme. ? Option to join private healthcare scheme.
Training and development opportunities.

Some restrictions or variations may apply depending on resort, role and length of service. Our benefits package is subject to review from time to time.

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