Service Desk Manager

Hays Specialist Recruitment Ltd
01 Dec 2016
20 Dec 2016
Contract Type
Full Time

Service Desk Manager - Competitive Salary - Immediate Start - Gloucester - 40 days annual leave

Your new company
An excellent opportunity has arisen for an experienced Service Desk Manager to join my client on a permanent basis. The position is based at a well established organisation that offer a great working environment and excellent scope for career progression.

They have an ambitious strategy to establish themselves into new areas of work which will help drive business growth and more opportunities.

Your new role
As Service Desk Manager, you will be responsible for evaluating the current service, identifying key areas of improvement and executing service improvement strategies where necessary. In addition to this you will also be responsible for the day to day running and management of a team of IT support staff.

What you'll need to succeed
It is essential that you have significant experience of managing a Service Desk or IT Support team with successful outcomes, experience of implementing / maintaining service management tools. You will also need experience of planning, managing, implementing and operating ITIL processes and budgetary and planning experience, ensuring resources are deployed appropriately.

You will also need intermediate certification in ITIL service operation or transition processes and Microsoft or other technical certifications.

What you'll get in return
You will join an innovative and forward thinking organisation that are in a period of expansion due to increased workload.

In addition to a competitive salary, this position offers an excellent benefits package that includes; 40 days annual leave, pension scheme (Employer contributes between 13% - 16%), healthcare scheme (Family can be added on), free support services childcare vouchers and travel to work scheme.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Leigh Tobenas on .

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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