01 Dec 2016
09 Dec 2016
Contract Type
Full Time
37 hours a week

Gloucester City Homes is an independent housing association providing excellent housing management services to over 5,200 tenants and 260 leaseholders in Gloucester.

We are looking for a Concierge who will be responsible for tenants at Clapham Court, Kingsholm to guarantee they receive a high quality 'front of house' service through ensuring that appropriate housing related advice and guidance is provided to support tenants to maintain their tenancy. You would have ideally come from a background in social housing, in particular working within sheltered housing schemes for older vulnerable people where independence is actively promoted.

You will be able to demonstrate experience of working with older and vulnerable people and have a good understanding of the problems associated with old age and the services and benefits available. You will also have an understanding of adult safeguarding.

You will have excellent communication, interpersonal, and negotiation skills with a strong customer focus and an ability to understand the needs and perceptions of clients, handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals, ensuring equitable and appropriate treatment for all and the ability to give accurate and up to date advice.

Gloucester City Homes offer excellent benefits including flexible working, town centre office with free parking or free bus travel, subsidised gym membership, Social Housing Pension Scheme, up to 29 days annual leave excluding bank holidays, childcare vouchers and employee wellbeing package.

To discuss this post further, please contact Lisa Nicholls, or email

Closing Date: 5th December 2016
Interview Date: TBC

Gloucester City Homes is committed to equal opportunities and actively encourages applications from all sections of the community.