Team Leader - Admin/Back Office Support
If you are an ambitious and driven Team Leader who thrives on offering excellent service, through your own and your teams actions, then this could be the role for you.
As an experienced Team Leader you will support and guide a team of 12-14 staff of varying abilities, offering bespoke and tailored training and support to ensure they achieve the success they are capable of.
As a back office support function you will be able to forge excellent relationships throughout the business working towards business targets by supporting your colleagues and business partners with the thorough and systematic process of a key function. Developing and managing the team to meet KPI's ensuring that processes are adhered to whilst continually looking for improvements for both the direct team and the wider business area.
Through 1-2-1 meetings, coaching and appraisals, provide support to internal team on products, systems and procedures.
Ensure payout procedure manuals are kept updated all times, and advise all appropriate parties in writing of any changes made that may affect them.
Ensure that customer requirements are fully understood and met at all times.
Be the first point of escalation for any incidents raised, take ownership of incident and liaise with Team Leader, or Manager as appropriate.
Assist with training new employees.
Assist with implementation of system upgrades and retraining of existing employees if appropriate.
Liaise with other departments to resolve customer queries and non-conformances.
Be able to explain the differences between all products offered, and understand regulated, non regulated and cancellable agreements.
Check and process all documentation received in accordance with procedure manual.
Comply with and enforce cancellation periods where appropriate
Adhere to all ISO requirements to ensure success at audit.
Update all relevant spreadsheets/logs as required.
Ensure all scanned documentation received is printed and logged
Carry out and print supporting documentation for payouts
Request credit allocation for payouts
Process documentation through the order processing application
Ideally the successful candidate will have a CV that illustrates strong commercial awareness and be able to evidence previous experience within a similar support role.
You will also have oustanding organisational skills, self confidence and good people skills alongside a strong working knowledge of Word/Excel/Microsoft packages