Export Coordinator (Italian speaking)

01 Dec 2016
02 Dec 2016
Multi lingual
Contract Type
Full Time
Reporting directly into the Export Team Leader, we are seeking an Italian speaking individual with good English skills on a full time, fixed term contract. The successful candidate needs to be a good team player, self-motivated with a dynamic approach and able to work to targets. The role is very varied and comprises of the following tasks:

Day to day customer enquiries/requests via telephone and email.
Day to day Agent enquiries/requests via telephone and email to discuss issues on relevant areas.
Customer care phone calls outbound - to advise of promotional activity, pre-orders of new releases, offer substitutes or alternatives for failed product launch or out of stocks
Credit requests - raise and pass to accounts
Booking entered orders onto the oracle system
Process furniture orders raising discount approval forms as appropriate.
Print & post POS and catalogues to Agents and Customers
Print copy credit notes, invoices, delivery notes invoices for Agents and Customers
Order confirmation with barcode (now Macro)
Chase up customer orders as per Agents or customer requests
Send orders to picking -via order management
Place orders on oracle from fax, email, phone
Housekeeping - split orders on incorrect due dates, re-write if on incorrect order type, new releases, discontinued items, out of stock items, under ???50, old orders etc
Liaise with accounts to chase credit hold customer
Intrastat reporting