Customer Service Administrator

Page Personnel Secretarial & Business Support
01 Dec 2016
12 Dec 2016
Contract Type
Full Time
Page Personnel are currently recruiting Customer Service Administrators to work for their client based in Central Bristol Client Details Our client, a large and reputable organisation based in Bristol City Centre are looking for Customer Service Administrators to start on Monday 7th November on a temporary basis of 3 months Description Duties of the Customer Service Administrators include, but are not limited to:- To seek to resolve the majority of queries received via email and telephone within agreed guidelines and parametersTo ensure that where queries are handed off to other internal departments for resolution, clear and precise information is provided to aid the speed of resolutionActs as initial point of contact for client, their staff and their suppliers. Responds to all enquiries, performs transactions, and facilitates service improvement and information provision.To keep up to date with client and company process and procedure requirementsDemonstrate ability to be flexible, meet business requirements as the need arisesTo be fully accountable for achieving Key Performance Indicators and for complying with standardsTo resolve queries competently and efficiently, referring to Team Manager as requiredTakes responsibility for personal development, actively seeking to improve own and team performance.To provide induction and on-job training of other team members at own level. Profile The ideal candidate for the Customer Service Administrator role will possess:- 5 GCSEs level A-C in English and Maths or EquivalentExcellent communication and organisational skillsThe ability work in a team and build relationships with co-workersAttention to detailThe ability to work flexibly, able to respond to increased pressure of workBasic knowledge on how to use Microsoft Office and ExcelInterpersonal skills Job Offer A salary of ??9.18 per hour and a start date of Monday 7th November is on offer for the successful candidates