ICT Support Technician

King Edwards School
21824.00 GBP Annual
09 Nov 2016
07 Dec 2016
IT, IT Support
Contract Type
Full Time

ICT Support Technician
??19,260 - ??21,824 per annum
Bath, BA2 6HU

King Edward's School, Bath is currently looking to recruit an experienced ICT Support Technician to match the increase in pupil numbers and the ongoing changes in teaching through technology throughout all areas of the school.

The Role

The role involves first-line troubleshooting advice and support to all members of the school community, including the installation of hardware and software, as part of a growing professional team.

The ICT Technician(s) operate across all parts of King Edward's School. They provide support, advice and guidance on ICT issues to all members of the school community - Teachers, Pupils, and support staff.

As our IT Support Technician, your principle responsibilities will be:

  • To configure computers and printers to enable access to school servers and local networks.

  • To provide helpdesk support for users' hardware and software, maintaining regular communication with the appropriate staff until Incident resolution.

  • To test, install and configure new licensed software on to computers, ensuring licensing compliance.

  • To support and provide basic training sessions which involve the use of technology.

  • To provide high-quality technical support and advice including appropriate training sessions in various software applications, such as Microsoft Office or other applications as required.

  • To set up and maintain user and e-mail accounts, ensuring that new staff and students receive credentials in a timely fashion.

  • To help in the development and management of the schools ICT systems.

  • To assist in the provision of basic network management/administration.

  • To undertake routine server tasks as directed by the ICT Manager or external support consultants.

  • To provide and help with the production and maintenance of systems documentation.

  • To provide technical support for use of Apple Mac/iPad in an educational setting.

  • To possess a working knowledge of Microsoft System Centre Configuration Manager and a Hyper V environment.

  • To take an active role in the on-going development and support of the School's VLE.

  • Update local inventory records and change control systems with current information.

  • Ensure the safe relocation of ICT equipment within a variety of settings when required for ongoing or new projects.

  • Help to develop and maintain innovative ICT projects in school and other appropriate settings as requested by line manager.

  • Carry out preventative maintenance checks regularly on equipment in key locations e.g. various IT laboratories.

  • To employ safe working practices and to comply with the relevant Health and Safety regulations.

  • To undertake other duties which may, from time to time, be necessary.

The Candidate
To be considered for our IT Support Technician role, you will have the following skills and experience:

  • Excellent verbal and written communication and interpersonal skills

  • Be confident in dealing with all levels of stakeholders

  • The ability to apply problem solving techniques and get results, prioritising tasks whilst working under pressure

  • Be self-motivated and committed to delivery on time and to a high quality

  • Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment

  • The ability to troubleshoot, investigate and resolve technical issues

  • The ability to react quickly and effectively to issues and opportunities

  • Good knowledge of Microsoft Windows 10, office software and other desktop products, Apple Macs, Microsoft Windows Server, Microsoft Active Directory, LAN/WAN, VLANs, TCP/IP, Anti-Virus, Internet Access and security solutions

  • Previous experience of carrying out a similar client facing role in either the primary or secondary education sector

IT Support Technician Benefits:

  • Free carparking

  • Free lunches during term-time. Varied choice of hot/cold/packed lunches available

  • 20 days holiday bank holidays rising by 1 day annually to 25 days

  • Pension scheme with employer contribution of 6% and minimum employee contribution of 2%

  • Training opportunities available

  • Opportunities to be involved in the wider life of the School

If you feel you have the skills for our IT Support Technician role, please apply now.

Subject to DBS disclosure in accordance with the DBS Code of Practice.

King Edward's School is committed to safe-guarding and promoting the welfare of children.