Property Maintenance Administrator

01 Dec 2016
10 Dec 2016
Contract Type
Full Time
We are looking for a Property Maintenance Administrator. If you work well under pressure and are looking for new role within a busy team then this could be of interest to you. Working out of our office in Bath you will provide support to our tenants and landlords by arranging reactive repairs and negotiating tenant deposit releases.

What your role will be

You will join a busy team who arrange the maintenance for properties managed by Touchstones Back Office department.

Working closely with contractors and landlords you will ensure that all reactive repairs are undertaken in a timely and effective manner. You will also follow this up by ensuring all systems and records accurately represent the actions taken.

You will work closely with our tenants and landlords to handle balances and deposits reviewing overdrawn balances and invoices regularly. You will identify any potential deductions from deposits as well as negotiating with the tenant and landlord for the release of the deposit. You will play an integral role in disputes providing evidence to the protection provider keeping parties advised of any progress.

A full list of the duties for this role can be found as part of the attached job description.

Your background

To be considered for this role you will have experience working within a customer service driven environment. Effective interpersonal and excellent written and verbal communication skills are essential for this post. You will spend time on the phone and we need you to be able to handle challenging and potentially difficult calls in the appropriate manner offering constructive and positive advice to our customers, staff and colleagues.

Ideally you will have experience of working in a role with a strong administrative focus, property experience would be an added bonus although not essential.

You will join a busy department and as such you will need to work successfully under pressure. Being able to act on your own initiative with limited instruction or direction is beneficial.

You should be a confident user of Microsoft Office tools including excel and word. An analytical mind with the ability to problem solve would be an advantage to you in this post.

What we offer you

This is a great opportunity to join a busy growing team. Based in Bath we are recognised by Investors in People as a Gold Status employer, at Touchstone we really do care about our employees. We know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement; childcare vouchers; high street discount vouchers; free counselling; free flu-jabs; opportunities to get loans, plus many other benefits including career development.

About us

Touchstone is a bright, entrepreneurial business supported by an assured core team with a track record of over 20 years of success. Independent thinkers supported by one of the country's biggest property owners; Touchstone is part of the Places for People group, a property management, development and regeneration company.

Our reputation for world-class basics - e.g. rent collection, maintenance, complaint resolution is complemented by a proactive and informed overall approach; we call this intelligent property management.

What's next?

If you have any questions please call the recruitment team on . If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.

Please note that vacancies may sometimes be withdrawn prior to the closing date if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive and Dropbox.