Client Experience Manager - Wells, Somerset

Recruiter
TribePost Ltd
Location
Wells
Salary
Competitive
Posted
30 Nov 2016
Closes
28 Dec 2016
Contract Type
Permanent
Hours
Full Time
Client Experience Manager Location: Wells, SomersetSalary: Up to ??20k- scope to significantly increase this with business growthContract: Full time, permanentThis is a fantastic opportunity for the right candidate to make a real difference. Find Peace of Mind Limited is a small company with a big ambition - to deliver a truly exceptional financial planning process that awakens and facilitates personal purpose for our clients, transforming the perception of financial services in the process.The role will involve: Identifying opportunities to improve client satisfactionDriving process improvementManaging individual client journeys from start to finish ensuring exceptional service is maintained throughout including: Liaising with product providers and other third partiesPreparing client reviews, documents and reportsAdministering applications and information requestsWorking closely with advisersLiaising with clients The ideal candidate will: Have a desire to optimise client experiencesHave strong written and verbal communication skillsBe able to work in a small team as well as independentlyBe a self-starter, able to take the initiative to get a job doneIdeally have some experience in financial services, or be willing and able to learn quicklyBe looking for a challenge and able to help drive the business forward What`s in it for you? An exciting opportunity to make a real difference to people`s lives and to help make the world a better placeA starting salary of up to ??20,000, depending on experience, with the scope to increase this with business growthThe opportunity to join a passionate and hardworking team in a relaxed office environment If you feel you have the skills and experience to be successful in this role then apply today!Keywords: Client Experience Manager, Customer Service Manager, Customer Service, Customer Services, Customer Relations, Client Relations, Client Support, Customer Support, Client Care