Lead Customer Insight Analyst

Birmingham, West Midlands
£40,000 - £55,000 per annum
01 Dec 2016
29 Dec 2016
Contract Type
Full Time
Lead Customer Insight Analyst
West Midlands
£40000 - £55000 per annum


Based in the West Midlands this is a great opportunity to join a global organisation- the team itself are adept at providing in depth analysis to various stakeholders typically within CVM. Analytics is at the heart of my client and plays a key role in shaping strategies and driving actions. The role is both technical with regards to the element of data analysis but also the ability to identify commercial opportunities is key.


* Contributing to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
* Developing and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of the market best practice
* Developing and maintenance of highly complex queries to extract data from our existing databases, to deliver analysis across all of the bank's brands
* Checking the appropriateness of all analysis requests to ensure business units are making the best possible decisions based on known information. Puts forward own ideas and suggestions.
* Customer profiling and delivering models designed to improve business profitability.
* Mentor junior analysts within the team


* Strong analytical background ideally within a Customer Insights team
* Confident user of database coding skills such as SAS, SQL or R
* Proven experience of delivering analytics projects
* The ability to interpret relevant data and to manager multiple tasks under pressure
* Strong commercial awareness and interpersonal skills
* Excellent written and spoken communication skills
* Role relevant qualifications, i.e. Degree level education in a numerate discipline


The successful candidate should expect to earn up to £55,000 plus a competitive benefits package.

Please register your interest by sending your CV Via the apply link

SAS, SQL, Risk, Analytics, Customer Insight, Manager, Head, Director, Senior, Analyst, Propensity, Model, Regression, CHAID