2nd Line I.T Technical Support Engineer

£30000 - £35000 per annum
30 Nov 2016
28 Dec 2016
Hailey Alger Post
IT, IT Support
Contract Type
Full Time
2nd Line I.T Technical Support Engineer
Loughton, Essex

Who are we

Founded in 1992 and with over 700 staff, Galliard is a property development, hospitality and management group overseeing mixed-use, residential, hotel and commercial projects across London and Southern England with a £3.9 billion portfolio of over 6,500 homes, hotels, retail premises and commercial properties.

With an impressive portfolio of award winning developments, we are proud to be considered as London’s leading property developers.

The Position

Do you have a passion for all things I.T related? Are you keen to progress in the IT sector? Do you have strong communication skills with a can do attitude? If so read on

We have a new position for a 2nd Line IT Support Engineer to join the IT team at our busy head office. Working within a team of five, your key duties will be to manage; support and report on help desk tickets created by all IT users across the business, at head office and across our construction sites.

2nd Line IT Support Engineer duties include;
  • Providing 2nd line support to all users over the telephone and face to face to help set up systems or resolve issues
  • Building PC's and laptops
  • Patching network cables for computers, printers and phones
  • Maintaining server security and escalating issues as appropriate
  • Answering helpdesk calls and resolving any issues where possible
  • Some server administration and hardware repairs
  • Citrix remote access administration
  • Setting up new use accounts
  • Providing technical input and advise/solutions on business projects

The Ideal 2nd Line IT Support Engineer

It is essential that the successful candidate has good experience and working knowledge of;
  • Windows Server 2008/2012
  • Citrix XenApp
  • Xen Desktop
  • Exchange 2010/2013 administration
  • VMware
  • vSphere
  • Excellent communication skills (written & verbal)
  • Must have previous experience in a similar role.
  • Candidates must be flexible to work within a rota from 07.30am-6pm)

Due to travel to sites, it is essential that the candidate has a full driving license and is over 21 years old for insurance purposes as you will be using the company van for travel.

  • Private healthcare
  • Pension scheme
  • Competitive salary
  • 24 days holiday

If you feel you have the skills and experience required to excel in the role of 2nd Line IT Support Engineer, we want to hear from you. Please click APPLY below to register your interest!
Closing Date: 28/12/2016

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.