Customer Services Specialist

Recruiter
JR Personnel
Location
Loughborough
Salary
£8.75 per hour
Posted
29 Nov 2016
Closes
07 Dec 2016
Contract Type
Permanent
Hours
Full Time

JR Personnel are an employment agency acting on behalf of a client who is looking for:-

CUSTOMER SERVICE SPECIALIST

ORDER MANAGEMENT - T2682

Temporary Ongoing

Loughborough

£8.75 per hour / 36.25 hours per week

To provide a day to day first point of contact service, to a dedicated area of internal/external customer orders, queries, enquiries & complaints

Role profile:      

  • Handling and responding to all types of customer service issues, through a variety of channels, including; phone, email, fax & web Identify required products, including any additional items necessary for use, optional extra's and service options Take ownership for customer follow-up and communication Strive to exceed SLA's & individual/department/company KPI's Resolve complex or difficult queries, seeking support & clarification where appropriate Effectively plan and prioritise workload to avoid backlogs

Person profile:

  • Active listening skills, and effective communication skills Excellent negotiation and problem solving skills Proactive in presenting solutions, not problems

Essential criteria:

  • Experience of working in a multi-channel customer service environment A track record of being able to multi-task and work in a flexible environment Proficient user of MS Word, Excel & Outlook Understanding of the supply chain environment, and how to work collaboratively with the Supply Chain team Ability to demonstrate a professional approach when dealing with customers and key stakeholders

Desired criteria:

  • A-levels or a degree

Due to the number of responses generated we are unable to get back to every applicant. 

If you have not heard from us within seven days you will not have been successful on this occasion.