Contracts Administrator

Our client, a technology company based in Cambridge, is looking for a Contracts Administrator to join their contract administration department. The aim of the role is to sell contracts and upgrade customers to a suitable contract where possible.  Ensuring that renewal contracts and end of support letters are sent out on time and queries are attended to promptly.

Your main responsibilities will include:

• Producing contract quotes/renewals to be sent to customers
• Contract renewal processing
• Dealing with contract enquiries
• Raising PM's (worksheets for engineers)
• Processing daily enquiries coming into the Service Contracts Inbox
• Updating customer details in CRM
• Tender support
• Invoicing of contracts on SAP
• Negotiating discounts with Trusts
• Instrument collating for Trusts
• Sending out warranty expiry letters to customers
• End of support letters to be sent to customers
• Actively selling service contracts to customers
• Ensuring that Net Promoter Score (NPS) letters are sent to customers on time on a monthly basis

The ideal candidate will have excellent communication skills and a high level of attention to detail. You will need to have a flexible attitude and approach to work and must be self-motivated with the ability to work under pressure and adhere to deadlines. Previous administration experience and experience using CRM and SAP/ERP is preferred but not essential.