Technical Helpdesk Analyst

N-tier Selection Ltd
29 Nov 2016
07 Dec 2016
Contract Type
Full Time
Technical Helpdesk Analysts - Desktop and Network Support Analysts - 2nd line - ??26,000 - Bristol We are looking for experienced Technical Helpdesk Analysts who have desktop and network support troubleshooting experience. These roles are to join an existing team of analysts providing remote technical support of a 1st and 2nd line nature. You will be joining a highly motivated and friendly team whose focus is to provide a high quality service to enterprise wide users. All incidents will need to be managed, resolving queries in the first instance where possible, escalating others to the team leader. Good customer service skills and a team approach to service delivery are paramount to your success. A variety of technical and soft skills is desired, these include:o Windows XP, 7, 8, 10, Vista o Microsoft Server 2008, 2012 o Active Directory o MS Exchange 2010 o Networking - TCP/IP, DHCP, DNS o General hardware and software support o General restore and back up o Excellent customer facing skills o Excellent telephone manner o Remote technical support - phone/email Please note that these roles are urgent in nature due to company expansion and acquisitions. They present genuine career opportunities with a growing organisation with low IT staff turnover. The service desk /Technical Helpdesk covers 8am to 6pm and this is a 37.5 hr working week within those hours. Benefits include 25 days holiday and a pension. Fantastic modern offices with well equipped break out areas and onsite parking. This role is based on the outskirts of Bristol, and easily commutable from within/surrounding Bristol, Bath, Newport and Weston-super-Mare