Processor

Recruiter
Resource Solutions - TSB (Temp)
Location
Birmingham
Salary
8.40 GBP Hourly
Posted
29 Nov 2016
Closes
27 Dec 2016
Contract Type
Contract
Hours
Full Time

Job Title: Processor

Rate: GBP8.40 per hour

Start date: 16/01/17

Working hours: Monday to Friday 4pm to 10pm

Location: Birmingham West midlands England

Job Summary

You will be dealing with applications for personal bank accounts and transferring the details onto the computer system. Carrying out a range of assigned specialist clerical/technical/telephony support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction.

Candidate Summary

  • Carry out a range of assigned specialist clerical/technical/telephony support duties ensuring that the work is completed accurately and adheres to all specified Bank processes, procedures, standards and relevant external regulations.
  • Respond to a range of enquiries, ensuring that customer's requirements are clarified were necessary, referring issues to senior colleagues where appropriate.
  • When required prepare a range of returns and reports as appropriate.
  • Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.
  • Where required verify and check the work of other colleagues.
  • Contribute to the completion of the team's workload.
  • Identify and suggest improvements to new and existing processes/procedures/systems.
  • Undertake duties at a similar or lower level as required.

PERFORMANCE MEASURES

  • Timely completion of own work/contribution to team workload
  • Meeting targets for accuracy, quality, volume and agreed service levels
  • Satisfactory resolution of queries
  • Adherence to procedures and regulations
  • Contribution to continuous improvement
  • Ongoing development of own knowledge and skills

KEY COMPETENCIES

Providing Excellent Customer Service: Exceed the expectations of internal and external customer through the quality of customer service