Customer Service Advisor x 2

Cordant Group PLC
The Vale of Glamorgan (Bro Morgannwg)
15000.00 - 26000.00 GBP Annual + bonus + Pension + 26 hols + bank
29 Nov 2016
06 Dec 2016
Contract Type
Full Time

Customer Service Advisor x 2

Cardiff (accessible by public transport)

GBP15,000 per annum + GBP2000 bonus paid quarterly

Are you a compassionate and patient Customer Service Advisor who is looking to working in an environment where providing an excellent service is the number one priority? Do you enjoy being busy and working in a role where there is always something for you to do? If so, then we'd like to speak with you!

We are currently looking to recruit 2 x Customer Service Advisors to work as part of a close knit Cardiff based team due to expansion. The successful candidate will be passionate about providing a positive service and someone who genuinely cares about their customers.

Duties to include:

  • Taking calls from customers
  • Processing all orders with 100 % accuracy
  • Providing excellent customer service to all external and internal customers
  • Providing a timely and efficient service when dealing with the registering of all New customers
  • Monitoring and recording all customer feedback
  • Effectively dealing with any telephone complaints received taking accountability to ensure resolution
  • Completing administrative duties as required
  • Ensuring that Data Protection and confidentiality is adhered at all times

Our ideal candidate will be someone who cares about making a difference.

The key skills that we are looking for are:

  • Empathy and excellent listening skills
  • Accuracy and a keen eye for detail
  • The ability to multitask
  • A willingness to learn
  • The ability to work well within a close knit team

This is an interesting and rewarding role where you'd work as part of a friendly and welcoming team. Excellent benefits include:

  • 26 days holiday + bank
  • 4 % company pension
  • Free parking
  • Quarterly bonus
  • No weekend or evening work

Interested? Please upload your CV today to be immediately considered for this role.

Cordant is acting as an Employment Agency in relation to this vacancy.