Customer Service Manager - London

London, London
£150 - £175 per day
29 Nov 2016
27 Dec 2016
Contract Type
Full Time
Customer Services Manager - Interim
£150 - £175 per day

A growing FMCG company is looking for a driven and tenacious Customer Services Manager to join their thriving business based in London. You will be responsible for managing a small team to deliver the outbound supply chain, co-ordinating and processing sales orders and invoices for the global customer base using SAGE. You will achieve this by working collaboratively with the 3PL to ensure orders are despatched OTIF.

Key Responsibilities:

* Manually process global sales orders using Sage and liaise with the 3PL provider to ensure OTIF.
* Organise and book air and sea freight whilst simultaneously optimising costs by using efficient and effective shipping methods.
* Respond and resolve to sales order queries in a timely and professional manner (tracking shipments, delivery dates and special requests etc)
* Manage the returns process updating Sage with stock movements and implement the action plan for damaged stock.
* Work in conjunction with the demand and supply planner to manage stock movements for promotions and follow-through to delivery.
* Support the management of the end of the year stock take ensuring Sage reflects the respective changes.

Key Skills:

* Graduate calibre
* 2+ years Customer Service experience in an FMCG environment
* Experience working with both internal and external stakeholders
* Sage experience is highly desirable
* Highly computer literate - advanced excel
* Excellent communication and influencing to develop strong relationships internally and externally
* Able to prioritise and allocate time effectively
* Diligent in completion of tasks and projects
* Strong team player
* Highly organised and motivated

Keywords: FMCG, EDI, SAGE, Customer Service, Sales Order Processing