Graduate Support Engineer

Location
London, England
Salary
£20000 - £30000 per annum
Posted
29 Nov 2016
Closes
27 Dec 2016
Ref
00061976
Contact
Recruitment Genius Ltd
Sectors
IT
Contract Type
Permanent
Hours
Full Time
An exciting job opportunity has arisen for an academically strong Computer Science graduate with an interest in pursuing a career within Software Engineering.

This consulting firm is looking for a Graduate Support Engineer based in their London office to work directly with their clients. Training and development will be provided, however you will need to be well versed in Linux systems and basic networking with an enthusiasm for Open Source and web technologies.

Responsibilities:

- Provide 2nd and 3rd level technical support service for European clients.
- Troubleshooting the system to identify issues and root causes.
- Proactively look for issues in applications that are being supported.
- Analysing call logs to spot trends and underlying issues
- Documenting any new issue experienced with solutions and workarounds.
- Configuration and release management.
- Undertake basic system administrative tasks.
- Liaison with Cloud hosting providers (e.g. AWS, VMWare)
- Develop high levels of expertise in implementing and supporting a range of Open Source and web technologies (e.g. RHEL, Tomcat, Apache, Nginx, Drupal, PostgreSQL, MySQL)
- Work with development teams in an Agile environment
- ITIL Service Management processes (Incident Management, Change Management)

Desired Skills & Experience

- A 2.1 degree in Computer Science, Software Engineering or another relevant degree subject
- Good problem-solving and strategic-planning skills
- Knowledge of Linux - commands and Linux based operating systems
- Exposure to Database management system like MySQL,PostgreSQL or MSSQL Server.
- Basic understanding of Systems networking concepts
- Knowledge or understanding of Enterprise Java technologies and frameworks
- Basic knowledge of an infrastructure/application automation framework will be an added advantage
- Knowledge of one or more Scripting languages
- Excellent communication skills oral and written
- Organised, self-disciplined and professional Driven and self motivated

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