Administrator - Dorking

Administrator

Aviva - Dorking

Salary - up to GBP20,000 depending on experience

Purpose of the Administrator Role

We are recruiting for a number of Administrators to join our My Money team on a permanent basis. You will work in the Corporate Client Services area, undertaking a range of administrative and technical support duties. We're expanding our claims teams and are keen to recruit experienced pensions claim handlers - previous experience in this field would be an advantage but is not essential.

The role

• Provide an excellent standard of customer service to all external and internal customers
• Taking personal ownership and responsibility for resolving enquiries from clients promptly
• Successfully handling and resolving customer complaints where required
• Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner
• Has a good understanding that the quality and timeliness of the work produced will impact on the effectiveness of the department and how others perceive it
• Assisting in reviewing, developing and implementing changes to work practices
• Ensuring all systems and databases reflect a true customer position
• Providing factual information in line with customer queries and demands
• Working collaboratively to achieve our team service level agreements

Skills & Experience required

• 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
• Strong customer service experience, ideally from within Financial Services, however candidates with retail or hospitality experience who have a passion for customer service will also be considered
• IT literate, with experience of using Microsoft packages
• Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities
• High level of accuracy
• Excellent communication and numerical skills
• Flexible
• Team Player
• Positive Attitude

What will I get from this role: Salary of up to GBP20,000 dependent on experience
Defined contribution pension scheme
Generous holiday allocation plus bank holidays
Excellent flexi-benefits package
The Dorking site includes a restaurant and a sports and social club, including a gym