Customer Access Advisor

Location
Birkenhead
Salary
Market related
Posted
29 Nov 2016
Closes
27 Dec 2016
Ref
CustAcc2/ML
Contact
.
Contract Type
Contract
Hours
Part Time

Customer Access Advisor

Location: Birkenhead 

Salary - £8,725 (£10.45 per hour) – 16 hour position

Working 16 hours flexible across the 24/7 operation (ability to cover all shifts on the rota system).

12 Months Fixed Term Contract

Magenta Living’s 24/7 Multifunction Contact Centre is committed to the delivery of services to our tenants and customers. This service is high quality, flexible and focused around customer’s needs and preferences.

There are exciting opportunities for a number of roles within the Contact Centre. This candidate must be available to cover a variety of shift patterns inclusive of evenings and nights, weekends and Bank Holidays. You must be adaptable and flexible in your approach to working.

The overall purpose of the role will be to provide resolution to the variety of customer enquiries received within the Contact Centre. The Contact Centre predominantly deals with in excess of 3000 inbound calls weekly. You will be required to act as the first point of contact for our tenants and customers. You will identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support.

We are looking for someone with a positive and enthusiastic personality with a strong focus on customer service and who has experience in delivering a front line customer service. Excellent attention to detail, the ability to organise and prioritise work plus the desire to deliver a high quality standard of work is essential.  Excellent communication skills, both verbal and written will also be required.

In return, Magenta Living can offer a fantastic benefits package including flexible working, 25 days annual leave and a generous pension scheme, together with personal development opportunities. This position is based at our offices in Birkenhead which is close to all the local transport links

Experience needed to become the Customer Access Advisor:

  • Experience in working within a team.
  • Experience in the working with frontline technical systems and the associated hardware and software.
  • Experience of maintaining procedures and service standards within a recognised quality assurance standard.
  • Experience in working in a busy, high-pressurised customer focused frontline service.
  • Contact Centre experience desirable

Closing date –   30th December 2016

To apply for this position please click ‘Apply Now’ to be redirected to our website or follow this link: magentaliving.org.uk/jobs/customer-access-advisor--95/