Personal Injury Team Leader

Location
Wythenshawe, Greater Manchester, England
Salary
£25000 per annum + Excellent Benefits
Posted
29 Nov 2016
Closes
27 Dec 2016
Ref
NOV20162243
Contact
Vacancy Filler
Sectors
Legal
Contract Type
Permanent
Hours
Full Time

Job Title: Personal Injury Team leader

Salary: £25,000 - £25,000

Benefit: Company Car Scheme, Saving Scheme, Breakfast, Benefits and Well Being



An exciting opportunity has arisen for a team leader to join our clients Personal Injury department. A fast paced company based in Wythenshawe offering great benefits.

Jobs Description

To effectively manage the Personal Injury New claims and Support the Team. To manage the team through support, development and motivation to meet and exceed set KPI's.

Roles and responsibilities:

To ensure that all processes relating to our clients medical services are managed in line with Operational and Department SLA's to maximize the utilization of all medical services ensuring that tasks and invoices are correctly addressed to move claims through to claimed and closed.

  • Managing People -To motivate and develop the team through coaching feedback and personal development programmes in order to enhance performance and meet set SLA's whilst maximising staff retention. To manage the development of resource within the team to ensure a skilled and effective workforce to meet set SLA's.

  • Managing Business Delivery and Results -To regularly review the activities of the team in order to ensure that most effective and cost effective approach is used to provide the highest level of customer service to achieve set SLA's. To establish a Performance Management Programme to proactively review the teams working practices. To identify improvements in productivity, quality, service levels and customer satisfaction. Provide an efficient and flexible response to operational issues in order to maintain levels of service delivery and customer satisfaction

  • Managing Business Delivery and Results -To regularly review the activities of the team in order to ensure that most effective approach is used to provide the highest level of customer service to achieve set SLA's.

Managing People

Monthly 1:1's are conducted and documented

Weekly team meetings - actions documented

Training and development plans in place for all team members

Provide regular feedback on individual performance

Manage adherence against timekeeping e.g. log-in/out - breaks & lunches

Report sickness and conduct return to work interviews and apply the company attendance policy.

1) Managing Business Delivery and Results

Managing PI Negotiation team to maximize PI conversions from all available sources.

Ensure all admin duties are completed effectively and within agreed timescales.

Identify process improvements within the team and provide suggestions for change.

Generate ideas and suggestions to enhance service performance

Conduct regular quality reviews providing timely feedback e.g.

Monitor quality of calls

Completion of data quality checks

Spending time with individuals to feedback

Manage and record team productivity

Ensure escalation procedures are followed to ensure problems are resolved with minimum or no disruption to service

2) Managing Budgets

Manage team headcount

Manage attendance effectively to achieve KPI's

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