Personal Injury Team Leader
Job Title: Personal Injury Team leader
Salary: £25,000 - £25,000
Benefit: Company Car Scheme, Saving Scheme, Breakfast, Benefits and Well Being
An exciting opportunity has arisen for a team leader to join our clients Personal Injury department. A fast paced company based in Wythenshawe offering great benefits.
To effectively manage the Personal Injury New claims and Support the Team. To manage the team through support, development and motivation to meet and exceed set KPI's.
Roles and responsibilities:
To ensure that all processes relating to our clients medical services are managed in line with Operational and Department SLA's to maximize the utilization of all medical services ensuring that tasks and invoices are correctly addressed to move claims through to claimed and closed.
- Managing People -To motivate and develop the team through coaching feedback and personal development programmes in order to enhance performance and meet set SLA's whilst maximising staff retention. To manage the development of resource within the team to ensure a skilled and effective workforce to meet set SLA's.
- Managing Business Delivery and Results -To regularly review the activities of the team in order to ensure that most effective and cost effective approach is used to provide the highest level of customer service to achieve set SLA's. To establish a Performance Management Programme to proactively review the teams working practices. To identify improvements in productivity, quality, service levels and customer satisfaction. Provide an efficient and flexible response to operational issues in order to maintain levels of service delivery and customer satisfaction
- Managing Business Delivery and Results -To regularly review the activities of the team in order to ensure that most effective approach is used to provide the highest level of customer service to achieve set SLA's.
Monthly 1:1's are conducted and documented
Weekly team meetings - actions documented
Training and development plans in place for all team members
Provide regular feedback on individual performance
Manage adherence against timekeeping e.g. log-in/out - breaks & lunches
Report sickness and conduct return to work interviews and apply the company attendance policy.
1) Managing Business Delivery and Results
Managing PI Negotiation team to maximize PI conversions from all available sources.
Ensure all admin duties are completed effectively and within agreed timescales.
Identify process improvements within the team and provide suggestions for change.
Generate ideas and suggestions to enhance service performance
Conduct regular quality reviews providing timely feedback e.g.
Monitor quality of calls
Completion of data quality checks
Spending time with individuals to feedback
Manage and record team productivity
Ensure escalation procedures are followed to ensure problems are resolved with minimum or no disruption to service
2) Managing Budgets
Manage team headcount
Manage attendance effectively to achieve KPI's
How to Apply
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