Customer Service - Account Manager
This is an opportunity for a dynamic and driven individual to join a respected provider in an exciting and expanding sector. You will be assisting new customers and developing new business streams within the Health & Fire Safety Industry.
This is a key position focused on maintaining our growing customer base, ensuring the use of Smartlog, our online risk and management compliance portal.
The role is responsible for supporting the services to existing customers.
The role is largely office based, with the infrequent customer site visit, setting up new customers, performing account reviews and advising and assisting customers on how they manage the compliance and safety of their organisation.
The purpose of the role is to ensure new and existing customers continue to manage their risk and compliance through the Smartlog portal.
- Achieve monthly & annual Account Management KPI's
- Account setups, building relationships with those directly using Smartlog and also those who manage them,
- Advise customers of additional services we supply and passing leads onto the engineering team
- Account reviews, ensuring accounts are fully populated.
- Admin Assistance
- Respond to all customer enquiries as per their expectation or agreed SLA.
Salary dependent on experience.
Customer Service | Account Manager | Account Management | Customer Care | Health and Safety | New Business
- Evidence of customer service experience.
- Computer literacy including Microsoft Office.
- Good literacy and numeracy skills.
- Be a proven self-starter with confidence and self-belief in own ability to work on initiative.
- Present a smart and professional appearance.
- Possess excellent engagement skills with ability to communicate
- UK Driving Licence
- NEBOSH Qualified
- Demonstrate commitment, willingness and enthusiasm to work hard and efficiently to produce the activity levels required to meet and exceed targets.
We have been in business since 2002 initially working in the area of fire safety providing fire safety compliance solutions including its own software product called Smartlog.
We are relatively small and growing, successful company that prides itself on its personal approach towards its customers, you will need to be able to understand and apply different needs to different clients.