Customer Service & Sales Agent - Inbound

Domestic & General
15500.00 - 16000.00 GBP Annual + GBP15,537 uncapped commission. OTE c. GBP20,000
29 Nov 2016
18 Dec 2016
Contract Type
Full Time
Location: Brighton

Salary: GBP15,537 uncapped commission. OTE c. GBP20,000

People in our Inbound department all have something in common; they are driven to succeed and possess a real passion for helping people through excellent customer service. If you love the idea of sales reward and recognition that truly reflects the efforts you put into your work, you will love our uncapped commission structure.

We can help you develop a successful 'sales through service' career and earn a significant salary whilst doing so. We'll provide you with all the learning, support and development that you'll need to become an expert on the relevant Domestic & General product packages and systems. We'll nurture your talent and provide continued career development opportunities.

You'll become an expert at spotting a sales opportunity during a conversation. With a focus on developing a rapport with each and every caller and by gaining a complete understanding of customers' needs, you'll make the most of every call and always pitch the sale at the most appropriate moment, ensuring our customers receive the level of care and attention they would expect from the UK's leading specialist warranty provider.

In return for your commitment, your basic salary will rise from GBP15,537 to GBP16,150 after six months service. Based on the sales targets for the department, we set a realistic on target earnings of around GBP20,000 per annum, although with our fantastic uncapped commission structure, there is ample opportunity to earn even more!

Due to our ongoing growth and success we are recruiting for multiple teams to join this department, and therefore have various start dates available over the coming weeks! So if you're interested in applying, we want to hear from you today!

Our agents are on a flexible rota, working 37.5hrs a week between the hours of:

Mon - Fri: 07.00 - 23.00

Weekends: 08.00 - 20.00

As well as uncapped commission, our Contact Centre Agents also benefit from:

30 days holiday allowance (22 days plus bank holidays)
Fantastic earning potential with uncapped commission structures and bonuses
50% - 100% off Sky packages (can include multiroom, sports channels, film channels and broadband!)
Comprehensive, in-house training provided
Opportunities for progression
Regular incentives
Great city centre location
Free tea and coffee for all employees
Free wifi for all employees
Free fruit deliveries for all employees
Subsidised massages for all employees
Friendly and social environment
Busy sports and social programme
Great local employee discounts at shops, restaurants, and more
Pension scheme
Free life assurance
Free Employee Product Plan

Don't delay, apply today - You might be just what we're looking for!

Domestic & General Group is the UK's leading provider of warranty protection for domestic appliances. Please note that we have a thorough referencing process, which include criminal record checks. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.