Retail Customer Success Manager

Recruiter
Big Red Recruitment Midlands Ltd
Location
Birmingham
Salary
45000.00 - 55000.00 GBP Annual + benefits package
Posted
29 Nov 2016
Closes
02 Dec 2016
Sectors
Retail
Contract Type
Permanent
Hours
Full Time

A forward thinking, innovative organisation based in the centre of Birmingham are looking for a Customer Success Manager to work with a tier one UK retailer.
You will be responsible for managing the relationship with a big four UK retailer, coordinating the internal Insights team and liaising with the customers Operations teams, delivering actionable insights to help improve customer experience.

The Customer Success Manager will take a consultative approach to supporting this organisation in not only ensuring the current day to day requirements are delivered, service expectations are exceeded but also looking ahead to solve issues through new innovations and solutions.

The successful Customer Success Manager will be able to demonstrate:
* Strong client service capabilities - communication, collaboration and promotion of differentiators and new products to retain long term relationships.
* Demonstrate building credible relationships with people of various levels
* Previous Project Management or Account Management experience
* Excellent presentation, public speaking skills and general product awareness
* Commercial and sector awareness, previous experience within retail would be highly beneficial
* Show efficiency and a sense of urgency when dealing with key individuals

This is an excellent opportunity for a motivated, driven candidate looking to progress their career. Individuals coming from a stores background will also be considered.

Big Red Recruitment are working exclusively on this opportunity, interview dates are confirmed for the end of December. For more information, please get in touch as soon as possible.

Retail Customer Success Manager
GBP45,000 - GBP55,000
Birmingham City Centre

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