29 Nov 2016
02 Dec 2016
Contract Type
Full Time
Administrator??17,721.60Monday - Friday 40 hour weekPlus 1 - 4 Saturdays 9am - 1pm ( paid as overtime)South BristolFree ParkingExcellent progressionI am currently looking to recruit a Administrator for a friendly company in South Bristol.You will oversee a portfolio of key accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA's to ensure customer experience is enhanced and maintained.Main Duties" To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standards" Contact with key customers on sale days, in order to enhance the customer experience" Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate" Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience" Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary" Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale" Prepare and produce entry forms, ensuring all queries or missing items are proactively qualified and checked" Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers" Responsible for ensuring that all documents and the auction system are correct and updated to assist with the smooth running of the auction and accounts" Supporting Auctioneers during sale days" Be the point of contact for our customers and develop and maintain excellent relationships with our vendorsSkills Required" Attention to detail is vital for this role" Strong Administration skills" A keen eye for detail" Accurate date entry skills" Ability to work under pressureIf you would like to apply for the above role the please click apply or send your CV to