Helpdesk Operative/Assistant Planner

Hays Specialist Recruitment Limited
28 Nov 2016
06 Dec 2016
Contract Type
Full Time
Full time Helpdesk Operative/Assistant Planner based in Eastleigh. Permanent. GBP18,500 Your new companyA well established facilities management company based in Eastleigh, Looking for someone to join there Customer Service team. Your new roleYou will be working within a large productive team who are responsible for all aspects of Customer Care. You will be:- To schedule the National Asset Maintenance and Fire & Security Engineers in line with the pre-planned and reactive requirements.- To complete tasks and close on the Agility system or raise follow on work orders as required- To communicate and arrange attendances and set the expectation with the customer- To maintain the Agility System, monitoring Engineering Activity and fault reporting- Coordinate faults, schedule to engineers, communicate with customers- Liaising with Clients to escalate out of line incidents- Raise Purchase Orders as and when required- Monitor email system and respond accordingly to queries and client requestsAny other duties as requested by the Service Centre Manager and or Supervisor within reason to suit the changing needs of the businessWhat you'll need to succeedYou will need to have an excellent telephone manner & excellent communication skills. Good IT skills including Word, Excel and PowerPoint. You must be able to work under pressure and to defined deadlines. You will need to be a good time keeper. Experience of working in a call centre / help desk is essentialWhat you'll get in returnYou will receive an extremely competitive salary, 20 days holiday and a pension scheme.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at