IT Support Apprenticeship - Manchester M26

QA Apprenticeships
28 Nov 2016
06 Dec 2016
IT, IT Support
Contract Type
Full Time
Do you prefer working and learning? Are you an individual with long time career prospects? If so apply now to join one of the UK's leading Communication provider to start your career. You will be working for... A Leading Managed IT Solutions company working with clients across both public and private sectors. This company has a strong ethos towards nurturing and developing young talent. Be part of QA's 10k in tech and add yourself to the UK's tech explosion! In this job... The main duties are to answer all incoming calls and log the reported faults onto the company software, keeping the customer up to date with progress either by telephone or email. Throughout this process you will learn various support issues from other experienced members of the support team (already solving issues), and which in time would lead to the candidate solving the issues themselves. You will be working in a professional environment and will gain excellent experience. Your training??? Are you a bit of a problem-solver? Eager to take your technology knowledge to the next level? Our training programme is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice (all debt free!)Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including: Networking and Architecture Mobile and Operating System Cloud Services Coding and Logic Business Process Apprenticeships and Vendor qualifications L3 Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level), MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, One Microsoft MOC on demanded course. Who should apply... Someone with Excellent phone manner (training to be provided)Flexible, keen, and brightThe ability to work within a small team, and be a good timekeeperSomeone with good diagnostic skillsGood phone manner when answering the callsA strong interest and/or qualifications in ICT essentialGood Microsoft Windows knowledge and understanding of networking and devices is necessary Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English What happens when I finish my apprenticeship??? Progression to full time employment with the company is available for the successful candidate. It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today. QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.