Web Sales Administrator
Another fantastic job for good client of mine in Stansted!!!! My clients are seeking to recruit a Web Sales Administrator. This role, which requires meticulous attention to detail, will encompass sole ownership of Web orders and customers, including on-line and manual order processing. " To effectively manage Web based customer accounts" Web and Manual Order entry and fulfilment" Navigate between 2 systems to process web orders efficiently" Manage customer relationships by promptly responding to queries; ensuring promises are kept with the ability to confidently manage expectations, both Web and manual based orders" Communicate with relevant departments and individuals in order to provide the best possible service" Maintain a good working relationship with the logistics team" Invoice payments from Customers credit/debit card" Efficiently manage customer relationships, promptly responding to queries; ensuring promises are kept with the ability to confidently manage expectations " E-commerce knowledge " A strong understanding of all Social Media Platforms and Internet interaction is expected" Motivated individual who is flexible and keen to learn the business" Proven experience of working in a sales order processing environment" Possess excellent verbal and written communication skills, with a confident polite and efficient telephone manner" Excellent working knowledge of Microsoft Office applications" Understanding of web based order processing is essential" Ability to demonstrate initiative and a positive attitude and meet daily KPI's" Excellent organisational skills, time management and attention to detail" Comfortable in being able work alone and/or within a team environment, contributing and sharing best practices, resources and ideas in order to continually improve the customer experience" Have the ability to work to set standards and procedures" Able to work with large reports and manipulate data to drive progress on metrics A sales admin role with a twist - please, please email Jenny at the Dove today to hear more!!