Audio Visual Customer Service Agent

Concept Human Solutions
28 Nov 2016
06 Dec 2016
Contract Type
Full Time
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment CUSTOMER SERVICE REPRESENTATIVE AUDIO VISUAL Egham Salary circa GBP24,000 One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Responsibilities will include: "1st Class Customer Service" The Role: * Single point of contact to meet communication needs of key International customers. * Management and ownership of cases throughout their lifecycle and through to completion. * 24 x 7 x 365 shift cover. * Case diagnosis and first line qualification of issues before call out. * Ensure cases are restored for service within SLA. * Central point of contact between International customers and Our suppliers. * Booking of engineering resource / Logistics / Travel / Critical Spares etc. * Engagement with Our other departments. * Raising of accurate escalations in a timely manner. * Booking of preventative maintenance visits. * Weekly Touch-point meeting, reports and chairing of conference calls. * Responsible for keeping case reporting and billing systems up to date. * Raising supplier purchase orders. * Invoicing management. * Excellent customer relations and interpersonal skills. The hours will be a 9 hour shift between 8-6. They will be moving to a 7am-7pm coverage soon with the early shift between 7am-4pm and the late being 10am-7pm. Benefits: * 3% pension contribution (After 6 months probationary Period) * 23 days holiday in first year * Death in service (3x Annual Salary) * Private medical insurance (After 6 months probationary period) * Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions * Join a company who will value you and your opinions