Sales and Customer Support Advisors
Accident Exchange is an Accident Management Company. In simple terms, we hire a replacement vehicles to drivers involved in non faults accidents whilst we organise and manage the repairs to their vehicles . When the hire vehicle is returned to us, we recover the costs from the insurance Company of the at fault driver. We employ circa 360 employees and core to our culture is our employer brand which is derived through our mission and values. Our mission is that we intend to remain number one in our chosen market sector. We will do this by placing our customer at the centre of everything we do whilst continuing to build and develop an unbeatable team with shared values and with accountability for consistently delivering record-breaking levels of personal and operational performance. We are presently looking to recruit Sales and Customer Support Advisors to join our team. Key Accountabilities To deliver a high quality, responsive and industry leading telephone based sales and customer service offering to existing and potential Accident Exchange clients. Effectively communicate with referral sources (bodyshops and dealerships), clients, third parties and colleagues to maintain strong communication channels and to meet and exceed expected grades of service Maintain accurate records related to all potential, new and existing claims through the relevant IT systems in accordance with process, procedures and Accident Exchange SLAs To effectively process and manage to a successful conclusion all new referrals in line with Accident Exchange requirements, ensuring this is carried out in line with correct protocol, and FCA standards Deliver service quality that is guaranteed, supporting internal and external processes to help provide a smooth and efficient service to all clients Candidates will possess? Previous experience of working within a busy sales and or customer service office based environmentAbility to work under pressure in a target driven operation ideally with experience of working to and achieving targets and KPI'sComputer literateIdeally (but not essential) knowledge of ABI regulations and GTA protocolExcellent interpersonal and influencing skillsProven judgment and decision making skills including problem solvingExcellent negotiation skillsAbility to effectively manage professional relationships with business partners and clientsAdaptable, tenacious self-starter who is results orientatedAbility to work on own initiativeDemonstrate behaviour in line with Company values; Accountable, Energy and Enthusiasm, Don't Do Silver, United, Focused, Hungry, Spirited.