Customer Service Advisor

Maloy & Flynn Recruitment Ltd
28 Nov 2016
09 Dec 2016
Contract Type
Full Time
Customer Service Advisor Overview of the role Fantastic opportunity to delve into a leading broker providing specialist Car and Home Insurance products throughout the UK, and require a multi-talented individual to help service and nurture our affluent client base. The role involves handling enquiries from the rich and famous and will therefore require you to display excellent customer service skills. Your duties will demand high quality and personal call handling which will help develop client and insurer relations. You will also be able to recognise and convert sales opportunities, and generally process transactions with a high level of accuracy. You will be able to think on your own feet, be able to work independently and as part of a team. You will be organised, motivated and will generally command a positive outlook to life and your career. Key responsibilities and tasks Managing inbound calls and enquiriesProcessing general transactionsWritten client communicationsClient and insurer relationship managementSales support and negotiation What we're looking for The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. Someone who will be able to think on their feet, be able to work independently and as part of a team. They should be well organised, self-motivated and have a positive outlook on work. Your employment background MUST include: Motor and Home Insurance experienceB2C experience over the telephone or face to faceAn ability to work as a team player and using your own initiativeKnowledge of FCA regulations would be an advantage Your skills and abilities should include Excellent communication skillsAn excellent telephone mannerAn ability to work under pressure to meet targetsOrganisational talent and a good degree of administrative skillsAn ability to focus on detailAble to work competently with numbersA good standard of written communicationA competent understanding and working ability with Microsoft Word, Excel and Outlook Please send your CV to Josh at Maloy & Flynn.