Customer Service Administrator

28 Nov 2016
09 Dec 2016
Contract Type
Full Time
Job Summary To ensure customers are handled in a friendly and professional manner. To provide efficient processing of all customer service administration within the department. Principal Accountabilities/Responsibilities 1.Raise all "UAR" (Urgent Action Required) forms in line with customer enquiry and forward to appropriate personnel for action.2.Keeping up to date with changes to products or services and consumer law.3.Ensure that all customer records are kept up to date with the latest information regarding any customer service issues.4.To action signed off "UAR's" as directed by Sales Managers in line with Company procedure.5.To respond to customer correspondence as directed by the Customer Service Manager.6.Communicating courteously with customers by telephone, email and letter.7.Maintain customer files in line with Company policy.8.To ensure the effective provision of excellent customer service9.In the absence of the Customer Service Manger, liaise with external agencies i.e. Trading standards, Advocacy agencies, Solicitors, and Insurers.10.To assist with administration duties in the absence of the other members of the department.11.Monitor and record complaints made and any potential non-compliance with Consumer Protection law, consult with Management on any action required12.Respond to incoming calls as necessary.13.Any other duties as deemed necessaryHealth and SafetyAll Employees have a duty to carry out their work with due regard for the health and safety of themselves, other employees, and visitors, to observe health and safety requirements relevant to their activities and co-operate with the Company so as to enable them to carry out their own responsibilities effectively. They must report to their line manager every accident, however minor, and also any incident that could result I injury or damage to company equipment, and co-operate in the investigation of accidents with the object of preventing a recurrence. This job description reflects the present requirements of the post. The job description will be reviewed annually as part of the appraisal process. As duties and responsibilities change and develop the job description will be subject to amendment in consultation with the post holder.Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.