Italian Account Handler

Brookwood Search and Selection
28 Nov 2016
06 Dec 2016
Multi lingual
Contract Type
Full Time
Key skills required: Fluency in English and Italian is essential and a third language would be advantageousA minimum of one years experience in an inbound operator in a groups role.Excellent knowledge of the UK as a destinationAbility to research events, incentive, conference marketAbility to work as part of a team and independently.Proven experience of preparing quotes and operating groups. Summary of Role To produce competitive quotes for your clients.To build relationships and maintain a great working relationship with your clients.To build relationships with all suppliers and ensure that you have excellent knowledge of any services that are offered.To assume all responsibility for your clients pending and confirmed groups. Breakdown of role: To acknowledge and qualify (via phone) all new requestsTo make sure that all offers are sent out in our standard format and are all entered into tourplan and that any amendments etc are all tracked in tourplan as wellTo ensure that your offer reflects what the client wants without compromising on quality and price.To update the enquiry log on a daily basis with all the correct information in order for yourself and management to have an overview.To ensure that all offers are followed up immediately and then within one week of sending and then after that as per option date given.To organise and participate in any client famtrips that need to take place in order to win or facilitate a booking.To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.To keep abreast of who our competitors are, who they work with both clients and suppliers and what they are offeringTo build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.To buy underbudget(without compromising on quality) where possible in order to increase the margin.To send invoices on time to clients and ensure that all payments are made within time guidelines.To liaise with accounts on all supplier payments and ensure that they are paid in advance of group arrival if this is what has been agreed.To never let a group travel without payment.To ensure all your files are kept in a organized manner that enables others to cover for you if the need arisesTo deal with complaints as and when they arise in a professional mannerTo take your turn in the emergency phone rota