Inbound Customer Service Advisor

Recruiter
Search Consultancy
Location
Lancashire
Salary
Competitive
Posted
28 Nov 2016
Closes
26 Dec 2016
Contract Type
Permanent
Hours
Full Time
Job Title: Customer Service Advisor Salary: GBP14k - GBP15k Location: Hazel Grove, Stockport, CheshireThe Role:This is varied customer service role dealing with customers via phone, email and live chat. This is not a typical customer service role and will require you to be able to manage your own time and workload to ensure delivery against agreed service levels. You will be part of a small friendly team responsible for ensuring first class customer service across multiple channels. Key Responsibilities:Liaise with couriers and clients (Internal and external), providing accurate data in relation to stock availability and delivery informationKeeping an accurate and up to date database of customer address recordsDay to day liaison with the Logistics and Account Management teamsOrder processing, working within contractual service levelsDirect liaison with clientsDeal with queries and complaints in polite and timely fashion The Person:Previous customer service experience ideally gained within a similar roleAccuracy and attention to detailExcellent communication skillsThe ability to be a good team player To apply or find out more, please apply directly with your CV!Keywords - Customer Service Advisor, Customer Service Executive, Customer Service, Inbound Customer Service, Call Centre, Contact Centre, Inbound, Customer, ServiceLocations - Stockport, Cheadle, Cheadle Heath, Cheadle Hulme, Edgeley, Shaw Heath, Cheshire, Northwest, Manchester, Marple, Bramhall Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.