Customer Care Advisor

Recruiter
Adecco
Location
London
Salary
Competitive
Posted
28 Nov 2016
Closes
26 Dec 2016
Contract Type
Permanent
Hours
Full Time
Adecco Victoria are currently recruiting for a Customer Service Advisor to work in a contact centre with in an expanding business. The role -Answer telephone and e-mail enquiries from users & networks on the company's products and services. -Be actively involved in the running of the company's customer survey programmes, and monitor & record information received. -Liaise with relevant departments (operations / sales / finance / account management, etc), when required, for optimal resolution of customer queries and product understanding. -Communicate company policy to clients, users & networks and explain the use and administration of paper-based or electronic voucher products -Maintain and improve quality of information in the company's client / user / network databases on a project and day-to-day basis. -Actively participate in, and contribute towards, team meeting & training programmes related to customer service, survey and network development. -Ensure all communications with customers are carried out in line with the written standards and procedures defined by the manager of the customer service department. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.