Mobile Administrator

Recruiter
Tangent International
Location
Surrey
Salary
Competitive
Posted
29 Nov 2016
Closes
30 Nov 2016
Contract Type
Permanent
Hours
Full Time
Mobile Administrator

Tangent International are currently searching for a Mobile Administrator to work for our client a global Technology organisation. This is an exciting position for anyone with looking to join a global organisation with fantastic career prospects.

You will be working in a team providing front-line Customer Service Support and also other responsibilities will include:
  • Record all incoming problems and queries related to Shared Applications including Mobile Management Service, Knox Portal (email) and other local Systems.
  • Provide 1st line support to subsidiaries employees in Enterprise Mobile administration solution
  • Liaising with technical teams regarding related technical issue for the speedy resolution of calls.
  • Attempt to resolve customer issues using Knowledge, Experience, and Known Error Database.
  • Assign unsolved problems and queries to relevant 2nd/3rd engineers.
  • Monitor and manage calls by chasing the specialist teams
  • Perform administration tasks for Knox Portal

EXPERIENCE:
  • Previous experience in customer service/helpdesk experience in IT industry
  • Some experience in the Mobile (SMART phone) customer service industry, preferably of a technical nature in mobile applications
  • Good experience of MS Office needed.
  • Good documentation skill based on MS Office

SKILLS AND ATTRIBUTES:
  • Good skill in Mobile Application Management, particularly in Enterprise Business Support Applications
  • Candidates with experience in the major Telecom (Smart Phone) Customer Support industry will be of great interest
  • Person will be expected to work to the needs of the
  • Must be prepared to work a shift patterns
  • Must be accurate and precise in recording information

EDUCATION:
  • ITIL Foundation, or similar IT related qualification will be an advantage