Customer Services Representative - Used Vehicles Logistics Leader

Corby, Northamptonshire
£16,500 + Contributory Pension Scheme
28 Nov 2016
26 Dec 2016
Contract Type
Full Time

Customer Services Representative (Used Vehicles) - Automotive Logistics Leader
Starting Salary £16,500 + Contributory Pension Scheme 

Working centrally from our Customer Services team in Corby, our team members are supporting queries from manufacturers, retailers and rental organisations regarding the refurbishment of used vehicles. in turn, this includes the onward sale by manufacturers through an approved used vehicle programme.

Who we are:

Based in Corby we work with large retailer groups to support the vehicle preparation and handover of new vehicles to leasing companies. Working jointly with Operations and Logistics, our Customer Service team is a vital part of the process to support these retailer groups by creating an exceptional booking and handover process whilst supporting the excitement of receiving a new car and increasing satisfaction survey results.

The Customer Services Representative Role:

+ Responsible for the day-to-day daily tasks that are completed within the agreed parameters, escalating to the supervisor where necessary

+ Produce daily reports to customers using Microsoft Excel and Paragon systems to analyse data and generate bespoke reports specific to the customer requirements.

+ Manage the expectations of Rentals and deliveries in line with agreed KPIs

+ Ensure all customer enquiries/concerns are responded to within the agreed time parameters, via e-mail box and telephone log

+ Working with the Customer Services Supervisor, this role will support delivery of effective and efficient implementation of agreed processes


Daily Responsibilities 

+ Receiving call from Retailers
+ Answering queries via email
+ Running daily reports 
+ Order Processing
+ Making calls to retailers 
+ General administrative duties

Person Criteria:

+ Contribute fully to Company initiatives, projects and processes, and support positively the aims and ambitions of the department.
+ Respond positively to beneficial change.
+ Perform duties professionally, punctually and courteously at all times. Plan ahead to make the best use of available time.
+ Enhance the Company’s reputation for outstanding professional and personal service through high standards of personal behaviour, including appropriate dress code.
+ Adopt and promote a positive attitude at all times.
+ React calmly and effectively in unplanned situations.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.