Senior Personal Estate Manager

Recruiter
Anonymous
Location
Bristol
Salary
28000.00 - 30000.00 GBP Annual + Benefits
Posted
28 Nov 2016
Closes
30 Nov 2016
Sectors
Legal
Contract Type
Permanent
Hours
Full Time
Do you have any counselling experience or training?
Do you have c.3 years experience in either a counselling or customer focused environment?

Our client is a well established and growing Financial & Legal Services firm and they are now looking to recruit a Senior Personal Estate Manager to join their team.
The purpose of the role is to always be available to their customers and business partners in order to provide a personal service. You will also be expected to drive excellent in Customer Service through robust project and change management programmes and communication.

Duties will include;-
* Act as a referral point to other members of the team and assist with training specifically in relation to handling emotional situations and how to assist the customer in difficult times.
* Take ownership and responsibility for customer contact, support and service.
* Work closely with the Technical & Legal Services and Operational business units.
* Advise the customer on other services available.
* Make suggestions for improvements to customer service delivery and take ownership.
* Provide guidance and support to business partners.
* Sales support.
* Attend client meetings and assist with delivery of webinars.

Candidate Specification;-
* Previous experience or training in counselling.
* c.3 years experience in either a counselling or customer service focused environment.
* Experience of managing or influencing others to deliver the required results.
* Excellent communication skills at all levels with exceptional organisational skills.
* You must be self motivated and proactive with a customer focus approach at all times.
* You must be empathic and prepared to give support to customers