Operations Manager - Mecca Bingo Taunton & South West
Operations Manager, Mecca Bingo Taunton & South West Mecca Bingo is a household name throughout the UK. Mecca brings together great games, great food and great service together to deliver a truly unique experience. Whether in club or online, it's our mission to deliver huge amounts of fun to every customer! Think you'd like to come and work at our house? Job Purpose:The role holder will report directly to the General Manager of the unit and will be accountable for:??? As the assistant general manager you will be accountable for the duties of the General Manager in their absence.??? Supporting the overall operational management of the unit.??? The delivery of the customer experience consistent with the Brand Standards. Main Accountabilities Leading PerformanceThe role holder will be accountable for: ??? Carrying out a Duty Management (DM) role on a regular basis??? Delivering all Company Health and Safety policies and procedures, and taking the responsibility for all customers and employees on a day-to-day basis.??? Planning of all policies and promotions across the units as directed by the GM??? Ensuring that all sessions are operated in line with Company standards ??? Ensuring that Brand Standards and the Brand Promise are being implemented consistently throughout the club.??? Ensuring the successful implementation and running of Link and Multiple Games; ensuring legal requirements are observed ??? Taking responsibility for company and brand audits in conjunction with the GM and with the support of the OC dealing with any issues.??? Ensuring that the unit is fully manned to optimum levels with the support of the TL; taking into account all holiday and sickness absence.??? Ensuring that the appropriate legal checks are implemented and that the unit adheres to these..??? Ensuring the effective communication of targets. Leading the TeamThe role holder will be accountable for: ??? Creating an environment whereby every team member has the opportunity to develop to his or her full potential.??? Ensuring that the overall goals of the unit are achieved through teamwork.??? Praising and encouraging employees through regular feedback.??? Completing the appropriate performance review process and setting and agreeing business and personal development objectives??? Providing coaching where necessary and the encouragement to fulfil self-development objectives.??? Achieving their own Personal Development Plan (PDP) and developing their knowledge of areas that will impact on the Bingo industry, their unit and their role.??? Ensuring that their gaming knowledge is up to date, through discussions with representatives of the Gambling Commission, their Area Manager / GM and the Company Brief.??? Ensuring that all team members are trained as required and have the necessary skills to perform their roles ??? Participating in the recruitment of Team Members ??? Encouraging Team Members to contribute to unit effectiveness through suggestions for improvement.??? Allocating Team Members in conjunction with the GM, on a weekly and daily basis, to ensure that the unit performs to the required standard. Leading the BusinessThe role holder will be accountable for: ??? Ensuring that all customers have an exceptional experience and that every visit is made easy and fun for all customers.??? Achieving continuous improvement in customer service beyond the minimum.??? Engaging with customers to create a warm and hospitable environment to make every customer come again.??? Ensuring each customer receives a friendly greeting by name and is thanked for their visit when they leave.??? Spending time listening and building rapport with customers; reviewing any suggestions made and bringing these to the attention of the GM.??? Leading by example and consistently driving forward Club Standards.??? Dealing with customer enquiries and be able to provide information about all leisure activities and Shows within the club.??? Ensuring that all customers receive accurate information GeneralThe role holder will be accountable for: ??? Attending Area meetings as required and requested by the Area Manager.??? Visiting other units (both Mecca and competitor) to review performance and to identify areas for revenue generation within their own unit.??? Completing any project work as directed by the Area Manager and GM.??? Providing information as requested by representatives of the Gambling Commission and other Statutory and Company officials.Knowledge, Expertise and Qualifications Essential ??? The role holder must have completed the Duty Managers Assessment (DMA) and other company specific qualifications that allow them to act as a GM of a unit.??? The ability to obtain and / or conform to all legislative and company procedure; this should be facilitated by the completion of all Computer Based Training (CBT) and face-to-face training courses.??? An in-depth knowledge of all Bingo policy and procedures.Preferred ??? It is preferred if the role holder is working towards or has achieved the Personal Management Licence.??? It is preferred if the role holder is working towards or has obtained a Personal Liquor Licence. So why join our team?? Not only is it a fun place to work with great training and excellent career opportunities, there are a lot of great benefits of being part of our team. This includes discounted shopping on many High Street stores like Debenhams, Tescos, Iceland, Ikea, B&Q!! Discounts on many popular restaurants, holidays, insurance, to name but a few! If you would like to know more, then apply to join our team, what is stopping you???