Senior Account Handler

30000.00 - 35000.00 GBP Annual
28 Nov 2016
12 Dec 2016
Contract Type
Full Time
Senior Account Handler

GBP30,000 - GBP35,000


Our major Broking client is growing and is looking to recruit a Senior Account Handler to join their Real Estate team in the London office.

You will be responsible for servicing accounts for a wide range of existing clients, including all renewal administration, preparing presentations to insurers, negotiating premiums and preparing client reports and other documentation.

You will also be working on new business opportunities with prospective clients.

You will have experience of working as a Commercial Account Handler and be able to demonstrate a good understanding of excellent customer service, skills of negotiation, broking and market awareness.

Key Responsibilities include:

* Obtain renewal terms for customers and identify potential alternative quotations before producing reports and discussing terms with customers
* Prepare documentation for existing customers in relation to renewals and MTA's
* Complete renewal closings and ensure cover bound by renewal date
* Present and follow up on new business quotations
* Ensure all customer details are recorded accurately and entered onto systems
* Deal with Insurer queries in relation to customer policies
* Assist with customer queries relating to existing policies
* Confirm cover with relevant insurers, process policies and chase up outstanding documentation
* Deal with account queries and credit control matters, ensuring they are resolved efficiently
* Ensure standards of service to customers are in accordance to those laid down by the company along with FCA regulatory rules and guidelines

Experience, Knowledge and Skills

* Knowledge of general insurance products, services and Commercial classes of insurance
* Good customer service focus
* Worked to deadlines within a regulated, measurable framework and achieved SLA's
* Good communication and interpersonal skills