High Value Support Team Cash Management Associate

28 Nov 2016
12 Dec 2016
Contract Type
Full Time
High Value Support Team Cash Management Associate

Barclays is now recruiting for High Value Support Team Cash Management Associate to assist in our continuation of providing first class service to the bank's highest valued and profitable UK corporate clients. In this role you will handle technical and complex queries for electronic banking and Cash & Cheque channels while your initiative will help you to resolve urgent queries through engaging with different teams across the wider Barclays group.

About us:
Barclays' purpose is to help people achieve their ambitions - in the right way. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. We provide large corporate, government and institutional clients with a full spectrum of solutions to their strategic advisory, financing and risk management needs.

As a High Value Support Team Cash Management Associate, your main responsibilities will involve:
Servicing (90% of role)
*Accountable for managing a team-based portfolio of clients using in-depth specialist knowledge across a range of supported products.
*Proactively speaking to clients to update them with progress of outstanding cases.
*Turning client dissatisfaction around by either resolving or identifying system/process enhancements.
*Develop and maintain contacts with specialists in other areas of the Group to support the resolution of client queries.

Other (10% of role)
*Occasionally support testing of products or version enhancements.
*Provide input and assist with preparation and running of team meetings.

As a High Value Support Team Cash Management Associate, your skills and qualifications will include:
*First class customer service skills.
*Ability to work as part of a team and on own.
*Proactive focus towards query resolution and analysing at the root cause to prevent future queries.
*Ability to work under pressure.
*An understanding of (url removed) and Barclays Internet Banking.
*An understanding of payment processes - i.e. 3-day BACS processing cycle, FX deals, etc.

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. In addition;

*You will be given the opportunity to work with an excellent client portfolio including house hold names from every business sector
*You will be provided with training in a variety of multi-platform payment systems.
*You will be part of a team that will manage and upkeep a unique portfolio of clients enabling a greater understanding of their needs.
*And given excellent development and progression opportunities to help build a career within Barclays corporate banking

That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager

We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants.

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We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process

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