Administrator
- Recruiter
- Anonymous
- Location
- Maidenhead
- Salary
- Competitive
- Posted
- 28 Nov 2016
- Closes
- 12 Dec 2016
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
We are recruiting on behalf of our client who are a fast moving progressive organisation currently recruiting for a positive and reliable individual to join the customer service administration team.
They offer a competative salary and a better than average benefits package.
The Customer Service Administrator is responsible for completing all internal and external information and change requests
Duties include:
Generating responses in an accurate and timely manner in adherence with policy, procedure and regulation
Plan and prioritise allocated workloads against agreed service standards.
Take ownership for investigating and responding to customer requests accurately
Carry out post, email and fax duties
Ensure all work completed is done so in accordance with applicable regulation and policy
Manage risk when completing daily activities
Identify process improvements and efficiencies
Person / Experience Required
Experience working within a fast-paced environment
Working as part of a team and embrace change whilst adopting a positive attitude if faced with challenging situations.
Experience using Microsoft office applications
Interpret and respond clearly and effectively to spoken requests over the phone or in writing
High attention to detail and accuracy
Keying, processing and indexing incoming workloads
Using and understanding core systems within Customer Administration
Balancing customer requirements with departmental objectives
Planning
Taking ownership of queries and responding within a timely manner
Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview
They offer a competative salary and a better than average benefits package.
The Customer Service Administrator is responsible for completing all internal and external information and change requests
Duties include:
Generating responses in an accurate and timely manner in adherence with policy, procedure and regulation
Plan and prioritise allocated workloads against agreed service standards.
Take ownership for investigating and responding to customer requests accurately
Carry out post, email and fax duties
Ensure all work completed is done so in accordance with applicable regulation and policy
Manage risk when completing daily activities
Identify process improvements and efficiencies
Person / Experience Required
Experience working within a fast-paced environment
Working as part of a team and embrace change whilst adopting a positive attitude if faced with challenging situations.
Experience using Microsoft office applications
Interpret and respond clearly and effectively to spoken requests over the phone or in writing
High attention to detail and accuracy
Keying, processing and indexing incoming workloads
Using and understanding core systems within Customer Administration
Balancing customer requirements with departmental objectives
Planning
Taking ownership of queries and responding within a timely manner
Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview