Resolution/Complaints Management

Recruiter
Opus Recruitment Solutions Ltd
Location
Aylesbury
Salary
Competitive
Posted
28 Nov 2016
Closes
02 Dec 2016
Sectors
Management
Contract Type
Permanent
Hours
Full Time
Resolution/Complaints Management Role, Aylesbury

I am recruiting for an experienced resolutions officer to join a highly successful financial services firm in Aylesbury. You will join the Customer Services department, and manage all escalated complaints in line with Financial Conduct Authority (FCA) guidelines.

Your responsibilities:
  • You will act as the escalated point of contact for customer complaints. You will manage these complaints in line with FCA guidelines.
  • You will work with Operational areas within the business to ensure all customer facing staff and manager are aware of complaint management requirements and procedures
  • You will assist in putting together a monthly and year-to-date complaint report
  • You will assist in putting together a monthly summary email for the management team that highlights points of customer dissatisfaction, providing case studies so that we can improve our service
Skills and qualities:
  • You must have a minimum of 5 GCSEs/equivalent grade A*-C including Maths and English
  • Prior experience within a Complaints Management position
  • Experience within a Financial Services OR Pensions firm

More jobs like this