Collections Advisors

Recruiter
Lloyds Banking Group
Location
Chester
Salary
Competitive
Posted
27 Nov 2016
Closes
02 Dec 2016
Contract Type
Permanent
Hours
Full Time
Lloyds Banking Group are one of the largest participants in the UK Governments 'Help to Buy Scheme' and recently supplied 1 in 5 of all UK mortgage loans whilst helping over 89,000 first time buyers. As a business at the heart of the UK property market Lloyds are looking to recruit a number of Collections Advisors at their Chester site to carry out a range of assigned clerical / technical support duties on a range of accounts and where necessary deal with inbound customer calls and outbound contacts. Start Date: January 2017 Rate of Pay: GBP10.58ph Benefits: Access to a company healthcare scheme, generous holiday allowance, discount on selected purchased or leased cars via the cars4staff. Hours of Work: Monday to Friday between 8am and 6pm Responsibilities: Accountabilities: To carry out a range of assigned clerical / technical support duties on a range of accounts and where necessary deal with inbound customer calls and outbound contacts.Able to complete processes using aligned maps and binder resources.Ensuring processes are completed to the highest standard whilst considering any risk to both the customer and the bank if not completed.Accessing and navigating the relevant LBG systems to resolve the customers' requestsFocusing on process efficiency & excellent customer service whilst delivering against defined productivity targetsEnsuring all details entered onto the system are accurate and meet the required Quality standards.Where calls are required have a full understanding of the call model and ensure used at all times resulting in a solution for the Company and the customerEnsuring all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme & business standardsContribute to the completion of the team's workload ensuring own deliverables are on time and to specification.Positive attitude to change, and develops own skills to meet the changing business needs as well as being flexible consideringSupporting colleagues appropriately, sharing knowledge and experience when required. What we're looking for from you: Highly motivated and results orientated, remaining focused on the quality.Exceed customer expectations with quality customer service, meeting customer needs with the right outcome and demonstrating the added value.Ensures processed information complies with relevant procedures and regulatory requirements whilst checking work and correcting mistakes promptly.Works co-operatively openly exchanging information and supporting colleagues to achieve business goals.Identifies new learning and self -development opportunities that arise from change at work.Puts energy & commitment into completing work to the best of ability. If you think you have what it takes to work for Lloyds Banking Group make your application now.