Customer Service Executive - Part time

Newcastle Upon Tyne
27 Nov 2016
13 Dec 2016
Contract Type
Full Time
Customer Support Executive - Part-time Salary GBP7.95 ph Hours 4.00 pm - 8.00 pm Mon - Fri (minimum of 3 evenings per week) in addition to Saturday/Sunday (8.00 am - 4.00 pm) Training 2 weeks Full-time training with 1 week nesting - 3 week pass/fail continuous period of assessments. Training will be Monday to Friday Training encompasses systems knowledge (in depth for this campaign) & soft skills. Ongoing & continuous coaching available on the call floor post-training. Prerequisite No holidays to be taken during training period 6 Month or more experience in a Sales/Retentions role. Job Description Here you'll be taking calls from customers and responding to all forms of customer contact, helping them out with any problems or questions they may have. To maximise sales opportunities and attract new customers at every opportunity via inbound calls. Provide an exceptional customer experience on every contact selling the benefits of our client's products, propositions and services at the right cost to the business and the customer. You'll be able to think on your feet to find the best solution first time around, and do whatever it takes to ensure they get the top-notch service. Demonstrate Speed, Simplicity and Trust Give customers a reason to use our client's products every day.Get and keep the right customers through the right channelsContinuous improvement, including own development.Sell a range of products and services based on customer requirements across the entire customer baseAchieve all monthly targets and KPI's in relation to volume, value, customer satisfaction and qualityMaintain working knowledge of all our clients & competitors' products and servicesIncrease customer loyalty, satisfaction (NPS) and return on investment through multi-product salesAchieve personal productivity measures Skills Required We look for candidates who have previous experience of working within a Sales/retentions environment. An excellent knowledge of Microsoft Office products, Word, Excel, Outlook and good navigational skills of the internet. A good working knowledge of call center technology is desirable, along with excellent communication skills and the ability to deal with all people in a professional manner.