contracts manager

Recruiter
Kate Raymond Consulting Ltd
Location
Birmingham
Salary
Competitive
Posted
27 Nov 2016
Closes
02 Dec 2016
Contract Type
Permanent
Hours
Full Time
Our Client is a very well recognised and regarded contract cleaning provider with over a dozen offices Uk wide. They have been established for over 25 years and have reputation for high standards and service excellence. With over 1000 contracts Uk wide and a growing business it's important to strengthen the team. They believe that successful contracts are based on the partnership struck between client and service provider - where both parties share the same goals and contribute jointly towards achieving them. Larger than most UK cleaning companies, we are still small enough to field the resources and expertise to deliver a consistently high standard of service while keeping individual contracts visible at board level. It's a philosophy that's very attractive to their clients. They are looking for industry experienced candidates in the following locations: birmingham and coventry areas They are currently looking for industry experienced contract managers / area managers to control their business and high standards in numerous contracts in the west midlands area. To succeed you must have similar experience in contract cleaning and able to demonstrate your skills and ability in the areas of recruitment, retention, payroll and administration, implementing and maintaining high standards, and great customer relations. We have all the tools and people required to support you, but not the time to train you in our market so please do only apply if you have experience in our market in a similar role. In return you will enjoy a salary of up to GBP23,000 basic with a competitive bonus scheme plus a car and benefits. Only successful candidates will be contacted by email and telephone to arrange an interview. KEY OBJECTIVE OF THE ROLE: To manage a number of cleaning contracts ensuring the delivery of a consistently high quality standard of service which meets the client specification and satisfaction. . MAIN RESPONSIBILITIES: Contract/Site Management Ensure the cleaning specification is implemented and adhered to. Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator procedure. To ensure all client queries and complaints are dealt with in a timely and effective manner. Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business. To ensure that the financial performance of each contract is being controlled to the budgeted requirements. This relates to : Staffing levels and pay rates Materials and equipment Payroll completion Plan manning, equipment and material levels for periodic work. Other costs such as vehicles etc. Maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional cleaning work as well as janitorial sales. In the case of new contracts, to ensure the required standards and specifications are established as quickly as possible. To assist the sales team as and when required. Materials and Equipment To ensure all health and safety procedures are followed with regards to materials and machinery. To ensure adequate supplies are on site To communicate with the line manager and engineer all machinery and equipment requirements. Staff Management To recruit, induct and train new staff. Monitor and review performance of staff, and effectively communicate the company's required standards to staff. To ensure each employee receives an annual performance/ personal development appraisal. Communicate company information as and when required. To resolve any disciplinary/ grievance matters in line with company policy and procedure. To ensure the company's health and safety policy and procedures are implemented and adhered to, including completion of Site Health and Safety Audits. To provide guidance, coaching and training to managers and supervisors. Company Procedures Ensure that new starter and signing in procedures are adhered to. To ensure payroll information is completed accurately and available on time to assist payroll input. To advise/consult the line manager before any changes are made to the contract costs/budgets. Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, induction, training and expenses accurately and on time. To order material requirements as per the company procedure, and ensure delivery to sites. Ensure Site Manuals are available on each contract and reviewed/updated on a regular basis. To complete any additional administration. To ensure all management and control systems are adhered to, and that the company is complying with HR, and quality and environmental standards.