Full Job Description - Office Operations Our client. A well-established Logistics business providing urgent express same day logistics solutions to a diverse range of industries 24/7, 365 days a year. They now have a vacancy to join there office based in Shepperton Studios. They are offering a very competitive salary for the right candidate. Monday 2 Friday 0800 - 1730 Duties may include: Taking telephone bookings accurately and dealing with queries from clients and couriers.Maintaining our service level agreements with key clients.Monitor jobs to POD and completion keeping everyone informed in a professional and helpful manner and inputting details on our systems.Respond to emails requesting services or a quotation swiftly and in a polite and timely manner.Be proactive and keep all staff or customers informed of any issues/delays.Provide a detailed and clear handover to Out of Hours staff highlighting any operational concerns. Skills & Experience required: Strong communication skills, both verbal and written, with a good, confident telephone manner when dealing with clients and customers.Computer literacy, ability to use and pick up our in-house systems.Highly organized, effective and logical thinker with ability to multitask.Flexible approach to working hours - punctual and excellent attendance.Ability to work without constant supervision in a high pressured transport environment.Previous transport experience and good geographical knowledge. To apply please send a copy of your CV to Lucy Dean at Encore Personnel today. SECTOR: Forklift Driver LOCATION: Shepperton SALARY: GBP17 - GBP19 k depending on age and experience. JOB TYPE: Perms Encore Personnel is an employment business and operates as an equal opportunities employer. Authority to issue an advertisement in respect of the above mentioned position has been obtained from the hirer concerned. We also have a number of unadvertised opportunities across the UK within the Aviation, Driving, Industrial, Commercial, and Logistics & Supply Chain sectors Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy and senior appointment sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to GBP500.